Receiving and Sending Information:
– Multi-channel management.
– Interoperability.
– Internal collaboration.
Audio Processing and Speech Recognition:
– Intelligent transcription.
– Sentiment analysis.
– Keyword detection.
– Live quality monitoring.
Predictive Modeling:
– Customer segmentation.
– Cancellation prevention.
– Sales forecasting.
Sentiment Analysis (Textual and Auditory):
– Improved customer experience.
– Crisis prevention.
– Information for training.
– Audience segmentation.
Adaptability and Scalability:
– Progressive growth.
– Constant learning.
– Seamless upgrades.
Increased Productivity:
– Monitoring of key metrics
– Process optimization.
– Coordination between teams.
Multichannel and 24/7 support:
– Uninterrupted attention.
– Mass personalization.
– Reduced waiting times.
Text Generation and Analysis:
– Automated content creation.
– Massive document analysis.
– Translation of content.
– Trend study.
Specific Solutions for BPO and Contact Centers:
– Conversational chatbots.
Dynamic conversation flow. / Integration with knowledge base. / Continuous learning.
– Intelligent routing.
– Quality analysis.
– Campaign management.
– Digital chatbot for texting/WhatsApp.
– Omnichannel on digital channels.
Automation of Repetitive Tasks:
– Operational efficiency.
– Cost reduction.
– Improved productivity.