Multi-channel management:
Sophie integrates email, chat, social networks and calls into a single platform, avoiding data dispersion and facilitating the tracking of customer interactions. This contributes to a more agile and effective service.
Interoperability:
Connects with CRMs, ERPs and other corporate tools to provide real-time, up-to-date data. This level of integration promotes consistency and enables a unified view of the customer.
Internal collaboration:
By centralizing information, Sophie makes communication between departments easier, improving coordination and reducing duplication.