Intelligent phonetic transcription:
Converts phone calls or voice messages into text, facilitating search and subsequent analysis. This allows the quality of interactions to be evaluated and possible areas for improvement to be quickly detected.
Sentiment analysis:
Detects the tone and emotion of the conversation, enabling a more empathetic response from agents. With this tool, cases requiring greater attention can be prioritized
Keyword detection:
Filters and identifies specific topics to generate statistics or alert support teams. Thus, it is possible to analyze trends or recurring problems and act proactively.
Live quality monitoring:
In addition to transcribing and analyzing, AI can send notifications to supervisors if it detects complex situations, optimizing customer support in real time.